Privacy Policy

1. Introduction

Pixelate Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our custom development services. By using our site or contracting us for development work, you agree to the terms outlined in this policy.

Pixelate Solutions performs a variety of custom development services, including but not limited to web development, AI integration, and software consulting. We may deliver a final product, fulfill partial work, or provide contracted hours to assist with your development needs. We respect your privacy and do not collect, share, or sell any data without your explicit authorization.

2. Information We Collect

We only collect information that you voluntarily provide when you:

• Request a quote or proposal through our contact form;
• Sign up for a newsletter or mailing list (if you opt in);
• Contact us via email or phone;
• Engage our services and provide data necessary to fulfill that engagement.

Types of information we may collect:

• Personal Identifiers: Name, email address, phone number, company name, and billing information (if necessary for invoicing).
• Project Data: Specifications, documents, code repositories, or any proprietary content you provide so that we can fulfill development work.
• Usage Data: Non‐personally identifiable information about how you use our website (for example, pages visited, time spent on pages). We do not collect usage data unless you consent (e.g., via analytics opt-in).

3. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: We use your project data and personal identifiers to design, develop, test, deploy, and maintain custom solutions or applications based on your requirements.
• Communication: We use your contact information (email, phone) to respond to inquiries, send proposals, invoices, or updates related to your project.
• Billing & Invoicing: If you engage us for paid services, we may process billing information (e.g., credit card details) to complete transactions. All payment transactions are handled via secure, PCI-compliant third-party providers.
• Improving Our Services: We may analyze aggregated, anonymized usage data (only with your consent) to improve our website’s user experience and optimize our internal processes.

We do not sell, rent, or trade your personal information with any third parties unless you explicitly authorize us to do so.

4. Data Sharing and Disclosure

We will never share your personal or project data with any third parties except in the following circumstances:

• With Your Consent: If you expressly authorize us to share data with subcontractors, partners, or other service providers (for instance, when we engage a specialized designer or a third-party API provider).
• Legal Compliance: If required by law, regulation, or a subpoena, we may disclose your information. We will notify you unless legally prohibited.
• Protecting Rights: To protect our rights, privacy, safety, or property, or that of you or others.

In all other cases, your data remains strictly confidential and used solely for fulfilling our contractual obligations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Enable basic website functionality (e.g., remembering if you are logged in, language preferences).
• Analyze site traffic and performance (if you opt in to analytics).

You can choose to deny cookies in your browser settings. Denying cookies may limit some features of the site, such as signing in or saving form data.

6. Third-Party Services

We may use third-party service providers to facilitate our operations, such as:

• Hosting & Infrastructure: Cloud hosting providers (e.g., AWS, Azure, Google Cloud) to store and serve content or run applications.
• Payment Processors: Secure, PCI-compliant gateway services (e.g., Stripe, PayPal) to handle online payments. We never see or store your full payment credentials.
• Analytics & Monitoring: Optional analytics tools (e.g., Google Analytics) if you consent. Any collected usage data is anonymized and aggregated.

These third parties have access to your information only to perform services on our behalf and are contractually obligated not to disclose or use it for other purposes.

7. Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, disclosure, or destruction. Measures include:

• Secure hosting environments with firewalls and regular software updates.
• Encrypted data transmission using HTTPS/TLS for all web traffic.
• Access controls and role-based permissions for our team members.
• Regular backups and secure storage of project artifacts.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously evaluate and improve our practices.

8. Children’s Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child under 13, please contact us at the address below so we can delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: admin@pixelate.solutions
• Address:
  

  Pixelate Solutions
  221 West Lake Lansing Road
  Suite 200
  East Lansing, MI 48823 USA

• Phone:+1 (616) 320-1776